My Smart Kid Scale won't turn off. What should I do? If your Smart Kid Scale never turns off, perform the following steps to prevent the batteries from draining too fast: Open the battery compartment. Remove one of the batteries Make sure you hold the scale without putting your fingers in contact with the scale's sensitive button and slider. Put the battery back in place. Close the battery compartment. Didn't find what you need? Here's how to get in touch. 联系我们 Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).United Kingdom: Monday through Friday, 9 am - 5 pm GMTIf you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.