The display of my scale is upside down. What should I do? This is factory process. Please remove the batteries for 30 seconds and put them back in to fix the display. Didn't find what you need? Here's how to get in touch. お問い合わせ Call us Customer Support ID (this number allows secure and easy account verification when communicating with our support team by phone): To view your Customer Support ID, please log in by clicking on 'login' at the top of the page. Hours of Operation: North America: Monday through Friday, 9 am - 10 pm Eastern Time (6 am - 7 pm Pacific Time).United Kingdom: Monday through Friday, 9 am - 5 pm GMTIf you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.Disclaimer:Free call and assistance. Calls placed from outside of these locations may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.