If nothing happens when you plug your Blood Pressure Monitor, perform the following steps:
- Make sure the Withings Health Mate™ app is installed on your mobile device.
- Make sure your mobile device is unlocked.
- Make sure the batteries are not empty.
- Make sure you have followed the polarity marking when inserting the batteries.
- If you're running iOS 8 or higher, make sure you close the Withings Health Mate™ app before plugging your Blood Pressure Monitor.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.