This article will help you if you encounter any of the following issues:
If badges are no longer unlocked, no matter how much you're walking, it's probably because your data isn't syncing with our servers. To fix this issue, make sure your mobile device can access the internet via Wi-Fi or 3G/4G.
If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.
This is a request we get quite often. Do know that we appreciate your feedback and that we are striving to address this.